Available in Video or DVD

Both Available in English or Spanish (Spanish is either sub-titles or dubbed in).

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Harassment & Diversity: Respecting Differences — Manager Version (Includes Free Study Guide) $169.

Every manager has the responsibility to maintain a harassment-free workplace!
Harassment is not just about sex. It can also be about race, religion, age, disabilities and other protected characteristics. Harassment can occur in any workplace where diverse employees interact.

• Policies that help you keep your workplace harassment-free.
• How to respond to a claim of harassment.
• Investigation procedures and proper discipline.

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Available in Video or DVD

Both Available in English or Spanish (Spanish is either sub-titles or dubbed in.)

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Sexual Harassment: A Commonsense Approach -- Employee Version (Includes 1 Free Workbook) - $189

• Is it ever OK to hug someone at work?
• Are compliments ever appropriate?
• How much joking around is acceptable?
• Is it illegal for employees to date?

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Available in Video or DVD

Both Available in English or Spanish (Spanish is either sub-titles or dubbed in.)

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Supervising for Quality - (Includes 1 Free Study Guide) $95

Use this video to help your management staff build supervisory skills that maintain discipline and command respect, without creating resentment.

• Praise, criticize, and discipline constructively.
• Increase employee involvement and build employee commitment.
• Reduce frustrating miscommunications.
• Gain employee respect and loyalty.

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Available on Video in English or Spanish

Available on DVD in English Only

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Be Prepared to Lead - (Includes 1 Free Study Guide) $95

Recognize which of four specific leadership styles is your own natural style. These concepts become clear as you watch four very different managers applying appropriate leadership techniques in a variety of business situations. Learn how to modify your approach as the situation demands.

• Build leadership traits.
• Recognize potential mistakes.
• Earn the trust of the people you manage.

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Available in Video or DVD

Available in English Only

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Preventing and Managing Stress - (Includes 1 Free Study Guide) $95

When you lower stress in the workplace, you increase productivity and improve morale. In this Stanford video program, you will learn from experts:

• Causes of stress
• How to control stress
• Proven ways to lessen its negative impacts

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Available in Video or DVD

Available in English Only

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Hiring Success: A Step-By-Step Guide (Includes Free Study Guide) $139.

In this entertaining video, you'll learn techniques that will help you find the best person for every position you need to fill, as well as how to avoid discrimination and be fair to all candidates throughout the application process.

• How to find the hidden messages in a resume.
• The value of an initial phone interview—what to ask and what not to ask.
  
• How to determine if the candidate is a good fit.
  

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Available on Video in English or Spanish

Available on DVD in English Only

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The ARTS of Criticism... Giving and Taking- (Includes 1 Free Study Guide) $139

Supervisors learn how to use criticism as a learning opportunity. Employees learn how to accept constructive criticism without feeling anger, defensiveness, and frustration.

• Set limits that build mutual respect.
• Use key words and phrases that establish a spirit of cooperation.
• Build win/win relationships
• Learn six techniques to improve communication

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Available on Video in English or Spanish

Available on DVD in English Only

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Resolving Conflicts in the Workplace (Includes Free Study Guide) $95

Watch scenes that show six powerful techniques to resolve conflicts in common workplace situations.

• Use key words and phrases that establish a spirit of cooperation.
• Minimize manipulation, stereotyping, harassment, and intimidation.
• Deal with non-performing co-workers.
• Resolve conflicting job assignments.

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Available in Video or DVD

Available in English Only

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Breakthrough Listening $159

Listening is a skill that needs to be developed. In this video, viewers watch the communication taking place during a typical morning at an office.

• Clear speaking does not guarantee clear listening.
• Listening is always interpretive.
• Culture and personal history shape listening.
• Perceptions about relative power can limit the exchange of ideas.
• Changes in mood cause changes in listening.
• Effective communication requires listening beyond the words.

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Available in Video or DVD

Available in English Only

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How to Write and Deliver Great Speeches (Includes Free Study Guide) $159

One of the most powerful skills you'll ever use is your ability to inform, persuade and lead other people through public speaking. And the good news is: anyone can do it! The secret is to learn the basics, and then take the time to prepare and practice.

• Tips for writing a vivid and compelling speech.
• Specific presentation skills for a polished delivery.
• Ways to practice that improve the effectiveness of your talk.
• Proven strategies to control nervousness so you will look forward to—and enjoy—speaking opportunities.

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Available in Video or DVD

Available in English Only

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Telephone Customer Service:
Basic and Advanced CSR Skills $149

Set in a real-world call center, this program teaches the skills necessary for smooth, professional customer service over the phone. It shows the right way to make a good impression on customers, and how to handle all calls successfully.

Viewers learn ten valuable skills:

• Listening effectively.
• Extending common courtesy.
• Avoiding the wrong impression.
• Using the customer's language.
• Gathering customer information.
• Satisfying the angry customer.
• Managing technology.
• Writing effective email.
• Preparing a mental script.
• Closing the conversation.

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